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July 12, 2021

Laughing At You, Not With You: The Use Of Reaction Systems On Forums

Reactions are a useful way for forum members to convey emotions on the forum. As such, providing members with a palette of reactions they can have to the content posted on a forum allows them to engage with each other in a more meaningful way. However, just because the option to use reactions exists does not mean that every reaction […]

Zwielicht Community 0 2 min read

June 19, 2021

An Analysis Of “Due To The Nature Of This Service” Claims

Have you ever read the policy of a service you were considering, only for them to claim that, “Due to the nature of this service, we cannot offer a refund”? These types of claims are especially prevalent in online marketing. However, what’s perplexing to the average buyer about these claims is that similar service will often offer refunds whereas a […]

Zwielicht Marketplace 0 2 min read

May 26, 2021

A Very Brief Look At ‘Banned For No Reason’ Claims

A ubiquitous claim on every platform, ‘banned for no reason’ is a claim that comes up much more often than it should. This isn’t about the minority of cases where a reason genuinely was not provided, but rather about the majority of cases where a reason is given, but the end-user does not agree with it. What the end-user doesn’t […]

Zwielicht Moderation 0 1 min read

May 26, 2021

A Brief Look At Resentment On Black Hat Online Marketing Forums

Resentment in any online community is an inevitability; just like with any business, you’re always going to have unhappy customers. However, unlike unhappy customers who will simply cease to use your services, unhappy community members will continue lingering and, because the act of lingering in a community is free, growing evermore resentful. In order to better explain my perspective, I’ve […]

Zwielicht Community 0 4 min read

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